#vacancy We’re Hiring: Patient Support Specialist (Tier 1)
Remote from Europe (B2B) — Full-time
Join MEDvidi — a fast-growing digital health company improving access to mental health care across the United States.
We’re looking for a Patient Support Specialist to become the first point of contact for patients and provide empathetic, structured, and high-quality support.
What you’ll do:
— Support patients via chat, email, and calls
— Help with prescriptions, pharmacies, billing, and platform questions
— Guide patients through their journey with clarity and empathy
— Escalate complex cases and collaborate with internal teams
— Keep patients informed and ensure a smooth experience
What we’re looking for:
— English level C1–C2
— 2+ years in customer/patient support (remote experience)
— Strong communication and problem-solving skills
— Ability to stay calm in emotionally sensitive situations
— High level of empathy, ownership, and attention to detail
— Availability to work evening shifts (US time zones)
Nice to have:
— Experience in healthcare / telemedicine / mental health
— Familiarity with HIPAA, EHR, or CRM systems
— Experience supporting US customers
What we offer:
— Fully remote (EU) under B2B
— Competitive compensation in USD
— Health insurance after probation
— Sports and wellness budget
— 19 vacation days + 3 wellness days
— Paid sick leave
— Gifts for life events
Interested or know someone who fits? Apply here: https://medvidi.com/careers/co/poland-b2b/87.86B/patient-support-specialist-tier-1/all?coref=1.10.s93_B66
#hiring #customersupport #patientsupport #healthcarejobs #telemedicine #remotejobs #EUjobs #supportspecialist #mentalhealth #B2B #careers
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Author: @Natalli_Recruiter
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