Company: Access Softek
Position: Junior Tech Support Specialist
Work format: Remote, full-time
Working schedule: Mon — Fri, from 1 pm EST to 9 pm EST.
Hi all!
Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Primary Responsibilities:
— Understanding our banking software and apps in-depth
— Coordinating with software technicians, technical support, and developers as needed
— Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
— Handling technical processes and the ability to explain such processes to less-technical people
Requirements:
— Excellent written and spoken English
— Ability to establish good working relationship with customers
— Solid troubleshooting ability
— In-depth learning and understanding of our mobile and online banking products
— Coordination with developers to investigate and diagnose issues
— Ability to manage a dynamic work load with many concurrent tasks
— Managing, monitoring, and improving the quality of the tech support process
Our Benefits:
— Fully remote work
— Long-term employment
— Competitive salary
— Paid vacation and days off on national holidays
— Paid sick leave and internal medical insurance policy
— Internet compensation (50$ per month)
Please text here: @Dobronravova_Yuliia
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